Investigate their human resources, administration, finance and sales Essay Example for Free

Investigate their valet resources, administration, finance and gross revenue EssayMarks and Spencers ask many different pedigree surgical incisions but also have many different departments of their business, its engageal beas. I am going to look at and investigate their human resources, administration, finance and sales and food marketing departments to then study how each contributes to the running of Marks and Spencers.Human ResourcesThe human resources department aims to carry out 5 major things, these being1. Recruiting, keeping and dismissing employees. This is a major labor for MS as they need the right type of employees for the business to operate its best, also the employees sh on the whole decide the businesses success present and future. Recruiting sensitive employees could be hiring in the buff pot from outside the business or promoting workers already working in the business. Many businesses such as MS like recruiting from outside the business to bring new ideas and enthusiasm.MS would want to keep exclusively their existing employees as they would risk losing experienced and trained staff, plus recruiting new workers and training them can prove to be expensive.Sometimes MS would have to dismiss or sack employees, this may be due if an employee cannot carry out their job efficiently or effectively. overly many employees are dismissed or made redundant, as their jobs no longer exist, say the f each in a particular product could persist to the dismissal of many staff.Read moreHuman Resource Management Essay2. Monitoring and providing good working conditions. Working conditions includes the cleanliness of a place, the provision of roost areas, hours of work and holidays. Working conditions have a great impact on how well a business operates and how well employees can carry out their work. They are normally a subject for negotiation between trade unions and human resources. MS have an area for staff to relax and spend their breaks in . The whole store would be regularly cleaned e very day for both the workers and customers.3. Training, go againsting and promoting employees. Human resources need their staff to be able to ensure that employees are able to do their jobs, they may give training at MS or through with(predicate) course at local colleges, planning jobs so that employees enjoy new experiences and develop new skills also promoting employees to more senior positions to give the business the skills and experience it needs.4. Negotiating with trade unions. The human resources department of MS would have to discuss and agree hold and working conditions with trade unions or otherwise representatives of the workforce. This process is called collective bargaining.5. Health and safety is an important responsibility for human resources, as it requires MS to provide all employees with a secure risk free working environment.That is what the human resources fail of MS had to ensure is carried out. Here are some typical job titles indoors an organisation such as MS.Job titleDescriptionHuman resources directorDeciding the overall staffing policies of Boots. Also he/she advise senior management. context the human resources budget. In charge of all human resource functions in Boots.Human resources managerHe/she manages the human resources department and staff involved with industrial relations and trade union negotiations, also ensuring his/he staff is following the policies of Boots.Recruitment officer trusty for the taking on of staff and section of staff, depending on their standard of work they offer to Boots and the customers of Boots.Training/staff development officerHe/she are responsible for training and developing of their staff to bring or take them to a higher level.Personnel/staffing officerKeeping staff records, monitoring staff welfare.Health and safety officerHe/she makes sure all aspects of health and safety are in order for staff matters. Also they monitor accident and prev ention. earnest officerGeneral security, responsible for all security staff.Human resources administrative assistantsAdministrative work relating to the human resource function.FinanceNow I am going to look at the finance function of MS. The finance department of a business manages the money for the business. The department controls the monetary transactions of a business and help managers to plan for the future. The various activities of the finance department are1. Recording all the financial matters of MS as they are constantly spending money or receiving it from sales. It is vital that they keep all records of all the activities in order to, view whether the business is being profitable, asses how much tax the business will have to pay and to help managers to make the right decisions.2. totally businesses have to prepare their accounts in order to summarise their financial affairs during a year, plcs are required to publish their results legally as they are a public company such as MS. They have to do the following the balance sheet which states both what a businesses aims and its debts, profit and loss account- which records the profit or loss made during a lengthy period of time usually a year, the inland revenue have to confirm that MS has paid the congeal amount of tax, suppliers are able to see whether business can pay its debts and finally shareholders can decide whether its worth investing in the business or not.3. MS have to pay the payment of all their employees and it involves the finance department in a number of ways. The business has to deduct income tax and national damages from each employees pay, it may be required to operate a pension scheme for its more elderly employees and to make sure the correct amount of wages or salaries has been given out to employees.4. All businesses need some resources and capital to trade successfully. To purchase these resources businesses may need to raise large sums of money, known as capital, but no t MS as they are already fully developed and expanding across the globe. But nevertheless a business has 2 chief(prenominal) sources of capital a loan raised by borrowing money from a bank or another business and retained profits, if MS has been very profitable they may be able to invest in the business and obtain resources they may need.Some typical job roles in the finance function in MS would includeJobDescriptionFinancial directorGiving advice to senior managers on the overall financial policy of MS. Overseeing the budget of MS. In charge of all finance function in MS.Financial ManagerManaging the finance function and staff. He/she also advises other members of staff with any financial queries.Chief AccountantHe/She ensures that final preparation of accounts MS are in good and correct order.Management accountantHe/She produces continuous financial information to MS.Credit ControllerAdvising on credit policies. Making sure money owing to MS kept in confidence.Credit control cler ksHelps attend accounts of new and existing customers accounts. He/She works below the Credit Controller but assist the credit controller. They also remind customers of overdue paymentsChief breakHe/She is responsible for the receipt, safe keeping accounting and banking all money received from boots.Payroll AdministratorHe/She is in control of ensuring that all of MS employees payroll and salary/wages section.Wages ClerksHe/She helps and assists the payroll administrator, in the production of wages ands salary details.AdministrationThe administration department provides important view as gains to other departments in the business. Not all admin departments in all businesses are the same. In small businesses the admin department may take responsibility for human resources or finance, but in a large organisation such as MS it is usually most likely to be specialised. The admin department makes capacious use of computers and IT as it is required for a lot of their jobs. in that lo cation are as always many activities for the administration department they can be bewildered down into 5 groups1. Clerical services are the main role of every admin department. The department may provide clerical services to all other departments within the business. These maybe word-processing, making telephone calls, booking accommodation for staff, sorting and delivering incoming mail and posting outgoing mail, organising meetings and keeping records of what takes place at these meetings, talk responsibly on behalf of the whole company and creating and keeping records of the company.2. All businesses require regular cleaning MS is no exception as it is especially professedly as MS have cafes, which require thorough cleanliness. Admin also organises the maintenance of the building, they may decorate the inside and outside of the building if they wish.3. Health and safety is a big issue with all businesses. It includes providing safety clothing, warnings for workers, ensuring t hat there are no dangers around the workplace and providing regular medical checks for those working in risky environments.4. Security is an increasingly important issue for all businesses, security duties would include signing visitors in and out of premises, ensuring that unauthorised people are kept out by use of patrols or even guard dogs, protecting computer systems from hackers, patrolling to prevent shoplifting by employing guards in uniform.5. Information technology is being more astray used by the minute, nearly all businesses use some form of IT nowadays. The admin department may use IT to make spreadsheet for financial data, a database of customers and employees, payroll systems to calculate employees wages and salaries, e mail for communicating internal and external, web based systems, web sites for change goods etc.Typical job roles of the administration function would beJobDescriptionAdministration managerManaging the administration trading operations of MS.Administ ration assistantAssists with administrative tasks in particular areas.Secretary of BootsA senior decision maker responsible for all the legal affairs of MS.It managerManaging all IT requirements of MS, including equipment maintenance and advising on future needs.Office manager/senior administratorResponsible for ensuring the administrating operations in particular office or department.Chief security officerHe/she is responsible for the security staff and advising on security requirements.SecurityResponsible for maintaining and monitoring security to the required standard.Reprographics supervisor (photo coping and printing)Ensuring all reprographics are done and to a high standard, as it reflects on Boots reputation from the quality of leaflets and dinner gown letters etc.Pa / Secretarial staffThese staff are mainly there to providing secretarial and administrative support to senior members of staff and condition processing operator/Data input clerk (worker)He/she type out letters and any other documents and also input data into a computer system.Maintenance of StaffHe/she is responsible for routine maintenance work, which may include painting or decorating.Cleaning StaffCleaning of planetary office areas, facilities and equipmentMarketing and SalesMarketing and sales involve businesses in many ways. Marketing is the process that helps all businesses to discover and meet the needs of customers. Doing market interrogation, carrying it out in the local and wider community enables the business to discover1 Customer reactions to existing products2 What new goods and services customers want3 Whether or not new products will prove to be popular4 The prices customers are prepared to pay for goods5 How satisfied customers already are with the serviceMarks and Spencers therefore do the following discover customer needs through market research, advise customers of products through promotion then achieve their sales. There are 2 types of research that can be carried o ut, Primary- gathering data for the 1st time by asking for views and opinions through questionnaires, interviews, surveys etc and Secondary research which is research that has already been done by someone else such as newspapers web site etc.The best-known marketing activity is promotion.1 Advertising on TV, radio, internet, billboards, newspapers etc2 Sales promotions, giving free samples like buy 1 get 1 free etc3 Public relations, attempting to influence the publics opinions of the business and its products through sponsorship, trade fairs the press and mediaBusinesses try to achieve their sales through a number of ways1 Selling products through shops2 Personal selling such as when sales reps encourage customers to buy their products3 Internet selling is an increasingly important sales method as it is spreading and maturement biggerThe typical job roles you can expect areTypical job TitleJob RoleMarketing DirectorResponsible for over all marketing function and its aims and objec tives.Sales DirectorHe/She is responsible for the sales function.Sales ManagerHe/she is responsible for MS entire sales staff and achievement of sales targets usually within the UK.Export ManagerThis individual is responsible for agents and sales overseas.Advertising ManagerIn charge of advertizing and publishing successful advertising campaigns.Sales CoordinatorThis person is responsible for giving urgent information required by sales staffs that are travelling.Sales RepresentativesMS sales staff who visit customers in UK and abroad.Market ResearchersThis team is relied upon to find out what customers want and whether or not there is a need for this new product.Order ClerksThis staffs are responsible to accept and process sales orders.Telephone Sales staffAccept and process telephone orders.